Refund policy

90-Day Money-Back Guarantee

At Odysseus, your satisfaction is our top priority. That’s why we offer a risk-free 90-day money-back guarantee.

If you're not satisfied with your purchase of any Odysseus product, simply contact us at help@X.com within 90 days of delivery.

Important Notes:

  • Limited to one refund per product type per customer.
  • Shipping, handling, and optional shipping protection fees are non-refundable.
  • If you choose to exchange your product, the money-back guarantee no longer applies.

Cancellation Policy

  • Order Cancellation Window: We understand that plans can change, and we’ll do our best to accommodate order cancellations. If you need to cancel, please contact us as soon as possible. While we will make every effort to stop your order before it ships, please note that our team works quickly to ensure timely delivery, and we cannot guarantee that cancellations will be possible once an order has been processed in our system.
  • Cancellation Fee: A $2.00 restocking fee may apply to cover administrative costs.
  • Non-Cancellable Orders: Orders that have already been shipped cannot be cancelled.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at help@x.com You do not need to return the damaged item — we’ll send a replacement at no cost.

Exchanges

To exchange an item, please return the original item in accordance with our refund policy. Once accepted, you may place a new order for the replacement item.

Shipping Costs

  • Shipping costs are non-refundable.
  • If a return is approved for a multi-unit order, Odysseus may cover return shipping for unopened items.
  • For all other returns, return shipping is the customer’s responsibility.

Return Instructions

To initiate a return:

  • Email us at help@x.com with your order number and reason for return.
  • We'll provide return instructions and (if applicable) a return shipping label.
  • Items must be sent back to the address provided. Products returned without prior authorization may not be accepted.

Policy Amendments

Odysseus reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.

Acknowledgment of Policy

By placing an order with Odysseus, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

Contact Information

For all inquiries, please contact us at:

Email: help@x.com
Business Name: Stransky Brands LLC
Address: 1007 N Orange St., Wilmington, 19801, USA